Shipping policy

Shipping & Delivery

All orders are shipped from Germany via DHL or UPS with tracking. Please ensure your shipping details are correct before placing your order.

Delivery typically takes up to 5 business days within the EU, around 10 days to the USA, and 15 days or longer to Asia. Please use the tracking number provided to follow your shipment.

Chevallier Curated is not responsible for packages that are lost, stolen or damaged in transit, or for deliveries affected by incorrect shipping information. Refused packages are not applicable for a refund and any resulting costs are the customer's responsibility.

If an issue occurs during shipping, please contact us directly. We'll do our best to work with the carrier to resolve the issue and seek compensation where possible.

Order Tracking

Once your shipping label has been generated, you'll receive an email containing your tracking details. Simply click "View Order" in the email to access your order information and follow your shipment's progress.

Shipping Terms

After an order has been handed over to the shipping carrier, Chevallier Curated cannot guarantee against loss, theft or damage occurring during transit.

Please ensure you're available to receive your delivery. Orders that are refused upon arrival may be returned or classified as abandoned by the carrier and are not eligible for a refund.

Customs & Import Fees

Depending on your destination, additional customs duties, import taxes or handling fees may apply. Any such charges are the responsibility of the customer, and Chevallier Curated is unable to cover or reimburse these costs.

Get in Touch

For any questions regarding your shipment or our delivery process, our team is happy to assist. You can reach us at chevallier.curated@gmail.com and we'll be glad to help.